About Me
My resume reflects a blend of technical writing, editing, and operational leadership experience across federal, academic, and customer-facing environments. I’ve supported teams by creating clear documentation, developing templates, standardizing processes, and improving communication through well-structured writing. My background includes work with the Department of Homeland Security and the Bureau of Indian Affairs, where I contributed to training materials, manuals, reports, templates, quality-focused coaching, and document standards.
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This page includes an overview of my professional history along with a downloadable copy of my full resume. As I continue building my portfolio and expanding my expertise, I remain committed to producing high-quality documentation and supporting teams with reliable, user-focused communication. Whether I am writing, editing, or improving processes, my goal is to create work that is organized, accessible, and meaningful to its intended audience.
Professional Summary
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Technical Writer & Editor with over 10 years of interdisciplinary experience designing, authoring, and managing high-quality documentation, training materials, and web content for federal, corporate, and consumer audiences. Proven track record of standardizing templates, optimizing QA workflows (reducing review cycles by 30%), and overseeing a 100+-item document library. Skilled in leveraging Adobe Creative Suite, Visio, HTML5, SharePoint, Microsoft 365, and PDF workflow tools to enhance usability, consistency, and compliance across diverse projects.
Experience
Technical Writer / Editor
Bureau of Indian Affairs
2024 - Present
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Maintain and update a SharePoint library of 100+ document and PowerPoint templates, enforcing version control and improving end-user access.
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Develop and standardize logos, cover pages, style guides, and templates to ensure consistent branding across internal and external materials.
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Perform quality-assurance reviews on documents and presentations to resolve formatting, grammar, and spelling errors by 30%.
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Compile and analyze weekly and monthly reports by extracting data from SharePoint and Excel, delivering actionable insights to project teams and leadership.
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Convert Word documents into secure PDFs with embedded signature lines and approval workflows, streamlining authorization processes.
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Edit technical and procedural documentation—including user guides, knowledge-based articles, ITPs, TARs, and change-management records—to enhance clarity, usability, and accuracy.
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Produce a wide range of appropriate materials, ensuring each deliverable meets compliance and style standards.
Operations Manager
Dept. Homeland Security
2020 - 2024
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Drove a 17% site-wide quality improvement by designing and updating training manuals, SOPs, and job aids.
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Redesigned SharePoint pages to improve file accessibility and user navigation.
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Created and delivered monthly quizzes, achieving a 400% improvement in SLA compliance and reducing fines by $170K.
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Reduced attrition by 80% through employee engagement initiatives and optimized coaching documents.
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Improved Email SLA metrics by 20% and decreased average handle time by 10% via process enhancements and cross-training.
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Developed reporting tools that reduced error rates by 20% and increased customer satisfaction.
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Mentored and promoted 10 agents annually, sustaining the highest retention and promotion rates company wide.
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Authored a process manual that improved team quality averages by 20%.
Floor Manager
Elephant Bar Restaurant
2006-2020
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Oversaw 60-person staff, managed scheduling, labor analysis, inventory, and performance reviews.
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Generated daily operational and financial reports for cross-department communication.
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Developed employee incentive programs, reducing turnover and enhancing team morale.
Education
University of New Mexico
2013 - 2025
Bachelor of Arts: English Studies
Completed December 2025
University of New Mexico
Central New Mexico
Community College
2004 - 2025
Associate of Arts: English & Anthropology
Completed December 2025
Central New Mexico Community College
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Associate of Science, Integrated Studies
Completed May 2025
Central New Mexico Community College
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